Introduction:

Welcome to the Business Process Re-design and Re-engineering course! In today's rapidly changing business environment, organizations must continuously adapt and innovate their processes to remain competitive and meet evolving customer needs. This course is designed to provide participants with the knowledge, tools, and techniques needed to re-design and re-engineer business processes for improved efficiency, effectiveness, and agility. Through a combination of theoretical concepts, practical case studies, and hands-on exercises, participants will learn how to identify opportunities for process improvement, streamline workflows, and drive organizational transformation through re-design and re-engineering initiatives.

Course Objectives:

1. Understanding Business Process Re-design and Re-engineering: Develop a comprehensive understanding of business process re-design and re-engineering concepts, methodologies, and best practices, including the principles of process optimization, value stream mapping, and redesigning customer journeys.
2. Identifying Process Improvement Opportunities: Learn how to identify process improvement opportunities through process analysis, stakeholder engagement, and benchmarking against industry best practices, and prioritize initiatives based on strategic alignment and potential impact.
3. Re-designing Processes for Efficiency and Effectiveness: Gain insights into re-designing business processes to streamline workflows, eliminate waste and redundancy, and improve overall efficiency and effectiveness, while enhancing customer experience and satisfaction.
4. Implementing Change Management and Governance: Develop skills in change management and governance to ensure successful implementation of re-design and re-engineering initiatives, including stakeholder communication, training, and monitoring of performance metrics.
5. Driving Organizational Transformation: Explore strategies for driving organizational transformation through business process re-design and re-engineering, including fostering a culture of innovation, agility, and continuous improvement, and leveraging technology to enable digital transformation.

Organization Benefits:

1. Enhanced Operational Efficiency: Re-designing and re-engineering business processes leads to enhanced operational efficiency, reduced cycle times, and lower costs, resulting in improved competitiveness and profitability for the organization.
2. Improved Customer Experience and Satisfaction: Streamlining processes and re-designing customer journeys enhances the customer experience, increases satisfaction, and fosters loyalty, leading to higher retention rates and increased revenue opportunities.
3. Greater Agility and Adaptability: Business process re-design and re-engineering enable organizations to become more agile and adaptable, responding quickly to market changes, customer demands, and competitive threats, while driving innovation and growth.
4. Enhanced Employee Engagement and Productivity: Involving employees in process improvement initiatives fosters a culture of empowerment, collaboration, and continuous learning, leading to higher levels of employee engagement, satisfaction, and productivity.
5. Sustainable Business Performance: By continuously re-designing and re-engineering business processes, organizations can achieve sustainable business performance, ensuring long-term success and resilience in an increasingly dynamic and uncertain business environment.

Target Participants:

 This course is designed for professionals involved in business process management, including business analysts, process improvement specialists, project managers, and organizational leaders responsible for driving process transformation initiatives. It is suitable for individuals at all levels of experience, from beginners seeking to learn the fundamentals of business process re-design and re-engineering to seasoned professionals looking to enhance their skills and knowledge in the field.

Course Outline:

1. Introduction to Business Process Re-design and Re-engineering
• Overview of business process optimization principles and methodologies
• Importance of re-designing and re-engineering business processes for organizational performance improvement
• Case Study: Identifying process improvement opportunities in a manufacturing company
2. Process Analysis and Diagnosis
• Techniques for analyzing and diagnosing business processes, including value stream mapping, process mapping, and root cause analysis
• Identifying pain points, bottlenecks, and opportunities for improvement
• Case Study: Analyzing and diagnosing supply chain processes in a retail organization
3. Re-designing Customer Journeys
• Principles of customer-centric design and re-designing customer journeys
• Mapping customer touchpoints and interactions to identify opportunities for enhancement
• Case Study: Re-designing the customer journey for a digital banking platform
4. Streamlining Workflows and Eliminating Waste
• Techniques for streamlining workflows, eliminating waste, and reducing process cycle times
• Implementing lean principles and Six Sigma methodologies for process optimization
• Case Study: Streamlining order processing workflows in an e-commerce company
5. Leveraging Technology for Digital Transformation
• Role of technology in enabling business process re-design and re-engineering
• Evaluating and selecting technology solutions to support process transformation initiatives
• Case Study: Implementing robotic process automation (RPA) to automate repetitive tasks
6. Change Management and Governance
• Strategies for managing change and ensuring successful implementation of re-design initiatives
• Establishing governance structures and performance metrics to monitor and sustain process improvements
• Case Study: Managing change and governance in a large-scale ERP implementation
7. Driving Continuous Improvement and Innovation
• Cultivating a culture of continuous improvement, innovation, and learning within the organization
• Implementing feedback mechanisms and process review cycles to drive ongoing optimization
• Case Study: Driving continuous improvement and innovation in a healthcare organization

Essential Information

1. Our courses are customizable to suit the specific needs of participants.
2. Participants are required to have proficiency in the English language.
3. Our training sessions feature comprehensive guidance through presentations, practical exercises, web-based tutorials, and collaborative group activities. Our facilitators boast extensive expertise, each with over a decade of experience.
4. Upon fulfilling the training requirements, participants will receive a prestigious Global King Project Management certificate.
5. Training sessions are conducted at various Global King Project Management Centers, including locations in Nairobi, Mombasa, Kigali, Dubai, Lagos, and others.
6. Organizations sending more than two participants from the same entity are eligible for a generous 20% discount.
7. The duration of our courses is adaptable, and the curriculum can be adjusted to accommodate any number of days.
8. To ensure seamless preparation, payment is expected before the commencement of training, facilitated through the Global King Project Management account.
9. For inquiries, reach out to us via email at [email protected] or by phone at +254 114 830 889.
10. Additional amenities such as tablets and laptops are available upon request for an extra fee. The course fee for onsite training covers facilitation, training materials, two coffee breaks, a buffet lunch, and a certificate of successful completion. Participants are responsible for arranging and covering their travel expenses, including airport transfers, visa applications, dinners, health insurance, and any other personal expenses.