E-Government, Digital Transformation In Government Innovating Public Policy & Service
Introduction
Technology
has brought about unprecedented opportunities to drive efficiencies, enable
automation, and change how society interacts and engages in all facets of life.
The pace of change is advancing, as are citizen expectations, and globally
Governments are, and need to, transform their operations to be more accessible,
transparent and accountable. Apart from aligning to the global trend to
move to E-Government, countries need a clear and defined agenda and supporting
process to drive change and leverage technology, as a global exemplar.
E-Government
is ultimately about realizing the benefits of technology for transforming the
way services are delivered to citizens and improving their experience through
a ‘Citizen-Centric’ model. This has created pressure to
e-enable, transform and innovate in an environment filled with buzzwords
Artificial Intelligence, Blockchain, Big Data, Machine Learning, Virtual Reality,
Robotics, etc. Technology must be applied as an ‘enabler’ at
the right time for the right reasons and not just because it is available or
the latest trend – the question in mind must always be ‘why are we
investing in technology?’
This IRES training seminar will highlight:
- E-Government – What is
E-Government and how governments can adapt and deliver e-services, and
encourage a shift to new services to improve the citizen’s experiences,
and how to define suitable Key Performance Indicators
- Digital Transformation – What is
digital transformation really means, the benefits it can deliver, and how
to prioritize opportunities for automation, making use of the most
appropriate delivery methodologies, and seeking opportunities to share
services
- Technological Developments – All too often
people use technological buzz words or feel obliged to apply them when
they don’t necessarily understand the value and applicability. We
will provide a brief overview of the current key buzzwords and how the
technologies are being applied
- A Citizen
Centric Approach – How are citizens expectations
changing and how can we best meet their requirements by applying
appropriate technology to the delivery of services
- Innovating
Public Policy & Services – What is the role of
Government and how can it better develop policies to deliver outcomes and
create a structure and environment for innovation that delivers efficiency
and improved services to Citizens. Benchmarking and learning from
others – successes and failures
- Excellence,
Tools & Awards – Countries with a long-term vision
for Public services, typically operate various tools, guidelines,
and awards to drive change
Duration
5
Days
Who should attend?
This
IRES training course is about enhancing participants' knowledge and their role
in supporting the delivery of E-Government and Digital Transformation to
drive efficiencies and deliver Citizen-Centric services. This course is
suitable to a wide range of professionals but will greatly benefit:
- Technologist New
to Government
- Business Process
and Quality Employees
- Finance Managers
- Customer Service
Managers
- Policy Writers
- Marketing &
Communications Delivers
- Excellence
Employees
At
the end of this training, you will learn to:
- Recognize the
opportunities e-government can bring and Identify and prioritize where
technology can be best applied to drive efficiencies, enable change and
improve service delivery for Citizens
- To understand,
analyze and where to apply technologies appropriately, to enable a digital
transformation that serves the Department and citizens.
- Develop and
implement a ‘Channel Shift’ strategy to encourage
Citizens to take up and move to the most efficient e-enabled services.
- Ask the right
questions and have the confidence to engage in conversations when seeking support
to deliver policies, e-enable existing services or seek to improve the
citizens experience
- Recognize the
needs of the ‘Citizen’ in all areas of work whether
writing policy, creating a communications plan, creating, or improving a
service.
- Understand the
meaning of a Key Performance Indicator, how to create them and ensure that
they align to the outcomes sought from the application of technology.
- Have insight and
a basic understanding of the latest ‘buzzword’ technologies and their
application.
Organizational Impact
Employees
within Government organizations need to understand the role of technology and
accept that achieving a truly transformed e-enabled organization is down to all
and not just technologist who are just the enablers:
- Gain insight and
understanding of what E-Government is and how it can deliver outcomes
- Their role in
delivering and enabling Digital Transformation and how it benefits the
Department and Citizen’s
- Ensure employees
can talk confidently with technology Departments and know what questions
to ask
- Ensure a common
understanding of how to improve the customer experience
- How to identify
opportunities for improvement and automation in delivering existing and
new services
- What to consider
when defining and writing ‘outcome’ based policy so as
not to complicate on inhibit the application of technology
Personal Impact
The
E-Government, Digital Transformation and innovation agendas are at the heart of
Government Departments and those who wish to progress need to embrace this
change. Participants will learn:
- What
E-Government is, how it impacts their role and where they can add value to
improve its implementation
- What Digital
Transformation is, how it enables E-Government and how can participants
ensure that their voice is heard when they potentially have a technology
requirement.to deliver objectives
- What are the
latest ‘technology’ buzzwords mean and their relevance
now or in the future
- How they can
confidently engage technologists, the questions to ask, and what
information they need to provide to get the support they need
- Their role in
supporting and enabling the delivery of ‘Citizen Centric Services’
- How to recognize
and articulate opportunities to Innovate
Topics covered include:
Module 1: E-Government
- Definitions
– EU, World Bank, UAE
- Why E-Government
is important and how it is progressing?
- E-Government
Opportunities
- Creating KPI’s
that Measure Desired Outcomes
Module 2: Digital Transformation
- What is Digital
Transformation?
- Why Government
is Different from the Private Sector?
- The Key Elements
of Successful Digital Transformation
- Process
Automation & Prioritization
- Incremental
Delivery
- The Importance
& Value of Data
Module 3: Citizen Centricity
- What is the role
of Government?
- How are Customer
Expectations changing?
- Understanding
the Customer Journey
- What do Citizens
want from Government?
- Creating A
Customer Journey
Module 4: Innovating Public Policy & Services
- What is
Innovation? – The many definitions
- Theories of
Innovation
- Creating and
Environment for Innovation
- Spotting
Opportunities for and Developing and Articulating Initiatives
Module 5: Understanding the Language
- What are AI,
Blockchain and All the Other Buzzwords and When and Where can they be
Applied
- Delivery
Methodologies – Agile, Waterfall, Kanban, Scrum, Lean - Where
and when are they appropriate?
- The Importance
of Focusing on Outcomes
- Understanding
the Excellence and other Award Criteria for Digital Transformation and
Customer Service Improvement
- Applying
Technology for the Right Reasons
General Notes
·
All our courses can be
Tailor-made to participants needs
·
The participant must be
conversant with English
·
Presentations are
well guided, practical exercises, web-based tutorials, and group work. Our
facilitators are experts with more than 10years of experience
·
Upon completion of
training, the participant will be issued with a Global King Project Management
certificate
·
Training will be done at
the Global King Project Management Centers (Nairobi Kenya, Mombasa Kenya,
Kigali Rwanda, Dubai ,Lagos Nigeria and More others).
·
A discount of 20% will
be given to more than 4 participants from same organization.
·
Course duration is
flexible and the contents can be modified to fit any number of
days.
·
Payment should be done
before commencement of the training, to the Global King Project Management
account, so as to enable us to prepare better for you.
·
For any inquiry
to: [email protected] or +254 114 830 889
·
Website: www.globalkingprojectmanagement.org
·
Tablet and Laptops are
provided to participants on request as an add-on cost to the training fee
·
The course fee for
onsite training includes facilitation training materials, 2 coffee breaks, a
buffet lunch, and a Certificate of successful completion of Training.
Participants will be responsible for their own travel expenses and
arrangements, airport transfers, visa application dinners, health/accident
insurance, and other personal expenses.